At Camping Store, we’re committed to getting your outdoor gear to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Shipping Method Carrier Delivery Time Cost
Standard Shipping DHL or FedEx 10-15 business days after dispatch £12.95
Free Shipping EMS 15-25 business days after dispatch Free for orders over £50

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to be completely happy with your outdoor gear. If you’re not satisfied, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange:

  • Items must be unused and in original condition with all tags attached
  • Original packaging must be intact (including protective sleeves or boxes)
  • Proof of purchase must be provided

Non-Returnable Items

For health and safety reasons, the following items cannot be returned unless faulty:

  • Air Tube Replacements (hygiene reasons)
  • Camping Cooking Equipment that shows signs of use
  • Camp Lighting with broken seals
  • Any item that has been used outdoors or shows signs of wear

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use our Return Request Template below.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your Return Authorization Number (RAN).
  3. Package Your Item: Securely pack the item in its original packaging with all accessories and documentation.
  4. Ship Your Return: Send to:

    Camping Store Returns
    13 Rose St
    Edinburgh, GB EH5F 1SL

    We recommend using a trackable shipping service as you’re responsible until it reaches us.
  5. Receive Your Refund/Exchange: We’ll process your request once we receive and inspect your return.

Refund Processing

  • Timeframe: Allow 3-5 business days for processing after we receive your return. Your financial institution may take additional 2-5 business days to post the credit.
  • Method: Refunds are issued to your original payment method (credit/debit card or PayPal account).
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement item.

Exchanges

Need a different size, color, or model?

  • Follow the standard return process
  • Clearly state in your email that you’re requesting an exchange and specify the replacement item
  • If the replacement costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Exchanges typically take 7-10 business days after we receive your return

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Camping Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item Name: [Product Name]

Item SKU/Code: [If available]

Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]

Request: [Refund or Exchange]

If exchange, please specify replacement item: [Product Name and SKU if known]

Please advise next steps for completing this return.

Thank you,

[Your Full Name] [Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a free return shipping label if needed
  • You’ll receive priority processing for your replacement or refund

International Returns

For customers outside the UK:

  • You’re responsible for any customs fees or import taxes associated with the return
  • We recommend marking the package as “Returned Goods” to potentially reduce fees
  • Original shipping costs cannot be refunded for international orders

Need Help?

Our customer service team is here to help with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

For faster service, please include your order number and “Return Request” in the subject line.

Happy adventuring!

The Camping Store Team