At Camping Store, we want you to be completely satisfied with your outdoor gear purchases. If for any reason you’re not happy with your item, we offer a straightforward returns and exchanges process to get you back to your adventures quickly.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be intact (including any protective sleeves or boxes)
  • A proof of purchase must be provided

Non-Returnable Items

For health and safety reasons, the following items from our range cannot be returned or exchanged unless faulty:

  • Air Tube Replacements (hygiene reasons)
  • Camping Cooking Equipment that shows signs of use
  • Camp Lighting with broken seals
  • Any item that has been used outdoors or shows signs of wear

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and your Return Authorization Number (RAN).
  3. Package Your Item: Securely pack the item in its original packaging including all accessories and documentation.
  4. Ship Your Return: Send the package to our returns center at:
    Camping Store Returns
    13 Rose St
    Edinburgh, GB EH5F 1SL
    We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your replacement item.

Refund Processing

After we receive your return:

  • Refund Timeframe: Allow 3-5 business days for processing after we receive your return. Your financial institution may take additional 2-5 business days to post the credit to your account.
  • Refund Method: Refunds will be issued to your original payment method:
    • Credit/Debit Card (Visa, MasterCard, JCB): Processed back to your card
    • PayPal: Processed back to your PayPal account
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of standard shipping for the replacement item.

Exchanges

If you need a different size, color, or model:

  1. Follow the same return process above
  2. Clearly state in your email that you’re requesting an exchange and specify the replacement item
  3. If the replacement item costs more, we’ll invoice you for the difference
  4. If it costs less, we’ll refund the difference

Exchanges typically take 7-10 business days to process after we receive your return.

Return Request Template

Use this template when emailing your return request to [email protected]:

Subject: Return Request – Order #[Your Order Number]

Dear Camping Store Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Item SKU/Code: [If available]
  • Reason for Return: [Please specify – wrong size, defective, changed mind, etc.]
  • Request: [Refund or Exchange]
  • If exchange, please specify replacement item: [Product Name and SKU if known]

Please advise next steps for completing this return.

Thank you,
[Your Full Name]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a free return shipping label if needed
  • You’ll receive priority processing for your replacement or refund

International Returns

For customers outside the UK:

  • You’re responsible for any customs fees or import taxes associated with the return
  • We recommend marking the package as “Returned Goods” to potentially reduce fees
  • Original shipping costs cannot be refunded for international orders

Need Help With Your Return?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

For faster service, please include your order number and “Return Request” in the subject line.