Welcome to Camping Store’s FAQ section! We’ve compiled answers to the most common questions about our products, delivery, payments, and more to help you prepare for your next outdoor adventure.
About Our Products
What types of camping equipment do you specialize in?
We specialize in high-quality camping gear for all types of outdoor adventures, including:
- Adventure tents and backpacking tents
- Camping furniture (chairs, tables, beds)
- Awnings and awning accessories
- Camp lighting and electrical equipment
- Cooking equipment and camping essentials
Do you offer blackout or dark inner tents?
Yes! We understand the importance of good sleep while camping. Our Blackout & Dark Inner Tents collection features specially designed tents that block out sunlight, perfect for those who want to sleep in or families with young children.
Are your products suitable for different weather conditions?
Absolutely. Our range includes products designed for various climates and seasons. From lightweight backpacking tents for summer hikes to sturdy awnings for family camping in changeable weather, we’ve got you covered. Product descriptions include details about suitable conditions.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” option. Having an account lets you track orders, save your preferences, and makes future purchases quicker.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page, and we’ll send instructions to your registered email address to reset your password.
Pro Tip: During peak camping season (May-August), we recommend ordering at least 3 weeks before your trip to ensure timely delivery.
Payment Options
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is it safe to enter my credit card information on your website?
Yes, we use industry-standard SSL encryption to protect all your personal and payment information. You can also choose to pay through PayPal for an additional layer of security.
Delivery Information
Where do you deliver?
We proudly deliver worldwide, excluding some remote areas and parts of Asia. Whether you’re in the Scottish Highlands or the Australian outback, we’ll get your gear to you. If you’re unsure about delivery to your location, please contact our customer service team at [email protected].
What are my delivery options?
We offer two shipping methods:
- Standard Shipping (£12.95)
- Carriers: DHL or FedEx
- Delivery time: 10-15 days after dispatch
- Includes tracking
- Free Shipping (for orders over £50)
- Carrier: EMS
- Delivery time: 15-25 days after dispatch
How long does order processing take?
We typically process orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order is dispatched.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date you receive your items. Products must be unused and in their original packaging with all tags attached. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Adventure Ready? If you have any other questions, our customer service team is always happy to help you prepare for your next outdoor experience. Contact us at [email protected] or visit our headquarters at 13 Rose St, Edinburgh, GB EH5F 1SL.
Happy Camping!
The Camping Store Team